HOTEL REGULATIONS
The hotel management kindly asks for your cooperation in complying with these regulations, which are intended to ensure peace and safety during the stay of all our guests.
1. Hotel rooms are rented on a daily basis. The hotel day runs from 3:00 PM on the day of arrival to 12:00 PM on the day of departure.
2. It is assumed that the room is rented for 1 day unless the guest specifies otherwise.
3. Check-in requires presenting a valid photo ID (identity card, passport). In case of refusal by the guest to show a valid identity document, the hotel reserves the right to refuse key issuance or to charge payment in advance for the entire stay.
4. Extensions of stay must be reported to the hotel reception before the end of the hotel day on the last day of the original reservation. Otherwise, additional charges may apply according to the price list.
5. The hotel will consider extension requests depending on availability.
6. Failure to check out by 12:00 PM on the day of departure will be automatically treated as an extension of the stay.
7. In exceptional cases, the hotel reserves the right to change the duration of the hotel day after prior notification to guests.
8. Payment for the stay is made upon check-in, or if otherwise agreed, at the end of the stay. In all cases relating to fees, the terms in the reservation confirmation apply if it was sent electronically.
9. In case of guest cancellation during the hotel day, no refund will be made for the started day.
10. Hotel guests may not transfer the room to third parties, even if the paid rental period has not expired.
11. Unregistered persons may stay in the room between 7:00 AM and 8:00 PM. Presence of unregistered persons after 8:00 PM is allowed only with the consent of the registered guest and is subject to a fee according to the current price list available at the reception.
12. The hotel is not responsible for any damage or harm caused to unregistered persons during their stay in the room.
13. The hotel may refuse check-in or service to guests if justified reasons exist (such as intoxication, drug influence, minor without legal guardian).
14. The hotel provides services according to its category and standard. Complaints about service quality should be reported to the reception as soon as possible for prompt response.
15. Smoking is strictly prohibited throughout the hotel. A penalty of 700 PLN will be charged for violations.
16. The hotel is obliged to ensure:
• conditions for full and unrestricted guest rest
• safety during the stay, including confidentiality of guest information and personal data
• professional and courteous service
• room cleaning and necessary device repairs during guest absence, and when present only with guest consent and request
• depending on availability, to offer another room or otherwise alleviate any inconveniences if room defects cannot be repaired
17. Upon guest request, the hotel provides the following free services:
• information related to the stay and travel
• wake-up calls at the designated time
• luggage storage for registered guests
18. The hotel is responsible only for items deposited at the hotel safe. In other cases of loss or damage to guest belongings, the civil code regulations apply.
19. The hotel reserves the right to refuse depositing high-value items, large amounts of money, items threatening safety, bulky items that cannot be stored in the hotel safe.
20. The hotel is not responsible for loss or damage to money, securities, valuables, scientific or artistic items owned by the guest or kept outside the hotel safe.
21. The hotel is not responsible for damage or loss of cars or other vehicles left in the unsecured hotel parking lot.
22. The guest is fully financially responsible for any damage or destruction of hotel property caused by them or their visitors.
23. The guest should notify the hotel reception immediately upon discovering any damage.
24. The hotel reserves the right to charge the guest's credit card for damages incurred during or after the stay.
25. To secure claims, the hotel may exercise a lien on items brought by the guest. In case of delayed or unpaid fees, the hotel may satisfy claims from liened items.
26. The hotel reserves the right to enter the room for inspection if the guest is unreachable. Entry is permitted with the presence of a second person.
27. Quiet hours are from 10:00 PM to 7:00 AM. Guests must behave so as not to disturb others during these hours.
28. For fire safety reasons, the use of heaters, electric irons, and similar devices not provided by the hotel room is prohibited. This does not apply to chargers and power supplies for RTV and computer devices.
29. False fire alarms caused by unjustified use of the manual alarm button or room smoke will incur a contractual penalty of 1000 PLN, which will be automatically charged to the hotel bill.
30. Personal items left by departing guests will be sent at the guest's expense to the address provided after prior contact with hotel staff. Unclaimed items are stored for 3 months.
31. Guests are prohibited from removing hotel property outside the premises (e.g., towels, bathrobes, furnishings).
32. Storage of hazardous substances, weapons, and ammunition in rooms is prohibited.
33. The hotel accepts guests with pets. Fees apply according to the price list.
34. Bringing animals that pose a threat to human life or health, especially venomous animals, is prohibited.
35. The hotel may refuse stay to animals listed as aggressive breeds by the Ministry of Interior and Administration Regulation of April 28, 2003.
36. The guest bears all financial and legal responsibility for damages caused by animals on hotel premises. Owners must clean up after their pets both inside and around the hotel.
37. The hotel reserves the right to discontinue accommodation services already paid for if the guest disturbs order. This does not entitle the guest to a refund.
38. Guests have the right to submit complaints about service quality not matching the hotel category or standard.
39. Complaints should be submitted immediately after noticing any deficiencies.
40. All written complaints should be submitted at the hotel reception.
41. Complaints will be processed promptly upon receipt; in disputed cases, civil code provisions apply.
42. The administrator of your personal data is HOTEL KORONNY in Zamość.
43. Guest personal data is processed based on the contract for hotel services between the guest and the hotel. The purpose is to provide hotel or similar services.
44. Failure to provide personal data makes contract conclusion and VAT invoice issuance impossible.
45. Guest personal data will be stored for the duration of the stay and for the statute of limitations period for any claims, including tax and civil claims.